Browsing Posts in Mobile File Management

Yesterday we announced our new mobilEcho 3.7, which includes our much-anticipated Good Dynamics integration. There are a number of reasons why our work with Good Technology is very important to customers and I thought I would explain some of them:

1. Integration is good (pun intended) – Both Good Technology and GroupLogic are focused on providing customers with secure and managed enterprise mobility functionality. With Good Dynamics integration, customers can now have seamless and secure access to files while the Good Dynamics container provides a secure ecosystem of enterprise apps. Customers can enjoy both without any hassles.
2. FIPS-certified crypto – this is especially relevant for Federal customers here in the United States but other non-Federal organizations and companies take notice of this as well. And, this goes without saying almost, encryption on the device and in transit is paramount.
3. Support for BYOD – the combination of Good Dynamics and mobilEcho can accelerate BYOD initiatives as companies can now provide employees with a work container that secures files and content for the organization, while not impacting any of the employee’s personal apps and data. If an employee leaves, or a device is lost/stolen, the IT administrator simply wipes the mobilEcho app and/or all the other apps with the Good Dynamics environment remotely.
4. Ease of deployment – it’s easy to deploy mobilEcho within the Good Dynamics environment. This makes it as frictionless as possible.

We have already seen a tremendous response from customers on this and expect to hear more. If you want to learn more about mobilEcho 3.7 and the Good Dynamics integration you can watch this video. Or take a look at the data sheet here.

You can also learn more about Good Dynamics on Good’s web site here.

This week, mobilEcho’s Product Manager, Brian Ulmer, takes over the blog. Thanks, Brian! – Anders

At GroupLogic, we are constantly working to enhance mobilEcho’s ability to provide simple, secure, and managed access to your essential files and documents. We have received lots of feedback and have many great features and enhancements coming soon. A few of these were made available last week with the release of mobilEcho 3.6. This latest version of mobilEcho adds a number of powerful features:

- Bookmarking of frequently used folders for quick ‘shortcut’ access.
- Quickoffice® “Save Back” of edited documents directly to the mobilEcho location they were opened from, either on the device or the server.
- Server-based folders can now be selected for 1-way or 2-way syncing to the device, from within the mobilEcho app. (Don’t worry, IT is still in control. User-creation of sync folders can be disabled using mobilEcho client management policies.)
- iPad Retina display optimized graphics.

The free mobilEcho 3.6 app is available in the App Store and will appear in the App Store app on your iOS device as an update if you already have mobilEcho installed. The mobilEcho 3.6 server software is available as a free trial and as a free update for existing customers with current maintenance & support contracts.

We look forward to hearing more feedback. Please let us know what you think at mobilEcho@grouplogic.com.

Last week we introduced mobilEcho 3.5, the latest version of our Mobile File Management solution. In this version we introduced a number of new features including:

• Two-way syncing of files;
• HTTPS Reverse Proxy password and certificate authentication;
• Streamlined device enrollment process;
• Integration with Quickoffice’s “Save Back” feature; and
• Whitelisting or blacklisting of third party apps allowed to “Open In.”

One of the things we continue to hear from our customers loud and clear is the need for security. Many of the features that we have introduced with 3.5 have their origins in requests from customers that were security-related. HTTPS Reverse Proxy password and certificate authentication enables requiring two-factor authentication which is a frequent request, especially from financial services companies. Integration with Quickoffice and their “Save Back” feature allows a user to access a document in mobilEcho, use “Open In” to open the doc in Quickoffice, edit it, and then save it back to mobilEcho. This also sets the stage for some other cool things we will be able to do in the future. The whitelisting and blacklisting was yet another request by customers, many in regulated industries. The IT and Security departments want the ability to limit the apps that can be used to open a file from mobilEcho. Again, the demand from the enterprise is to ensure that mobile users are not employing non-sanctioned tools so that they can limit their security and compliance exposure.

This is not to minimize the introduction of two-way syncing or the improved enrollment process. For example, the one-way syncing feature we’ve had since last year has been extremely well received by our customers. One hailed as the feature that made mobilEcho a true “business platform.” With the introduction of two-way syncing the ability to collaborate on files is even greater with mobilEcho.

As I have noted in past posts, this is a continuing theme for mobilEcho and it will continue to be a theme for a long time. We have many more exciting features we will be rolling out in the next few months so stay tuned…

Today we announced a new partnership with Salesforce.com and are pleased to report that mobilEcho is now listed on the Salesforce AppExchange Mobile. Over the past few months we have been working on an integration with Salesforce.com which will allow companies to empower their field sales force to take full advantage of their iPads and iPhones. mobilEcho users already have access to all the documents and content they need to do their jobs. This new Salesforce.com feature will allow mobilEcho to optionally require a user to log an activity in an Account or Lead when showing a customer a specific file using mobilEcho. So for example, a salesperson could be showing a presentation or data sheet and that activity can then be directly logged into Salesforce.com. This helps with productivity and it also helps enterprises get more accurate, up to date client activities.

This is especially relevant for regulated industries, such as finance, healthcare, pharma, biotech, insurance, energy, government and others, who want to be able to provide secure mobile file access for their field forces utilizing Salesforce.com. And it fits nicely into one of the mobile use cases we still see constantly: the remote sales force or service personnel.

Today we announced mobilEcho 3.0. This new release, which is available immediately from the Apple App Store (client) and our website (server), adds several critical components to mobilEcho. These components are a direct result of the feedback we have received from customers since the May launch of the initial mobilEcho product. This release not only greatly expands the number of devices we can run on; it also significantly expands the flexibility and the use of the product.

Let’s review a few of the key features:
• Now supports iPad and iPhone
o This has been something that has been requested by a number of our customers. mobilEcho can now be run on your iPhone. And we are not charging anything extra for this as we now license by user. So a user can have an iPad and iPhone and it’s one price.
• Comprehensive PDF preview and annotation providing users a completely secure method to review, comment, and annotate documents while meeting corporate security, compliance and governance standards (available on iPad only)
o This is a great feature for those security and compliance-aware organizations that do not want docs floating out of the security of the sandbox. This allows users to preview, annotate and provide commentary on PDFs and then put them back on the server.
• Direct access to the employee’s unique Active Directory assigned home directory.
o This makes the use of home directories much easier for IT and users. Enhances access to desktop documents.
• Support for automatic one-way sync from the server to the employee device, for easy access to the latest document changes when offline.
o This is a great feature for those one-to-many file distribution situations. The best examples are for a remote sales force where they need to access documents that are frequently changed. With the syncing capability, organizations can ensure that their mobile sales force, their service personnel or other similar groups, always have access to the most up to date information from their mobile devices.
• Centrally managed simplified device enrollment.
o With the larger installations (1000s of devices) this feature is imperative so that IT is not spending tons of time on deployment and implementation.
• Enhanced management features that include per-device status tracking, remote wipe and password reset.
o Again, functionality that will greatly simplify the management tasks for IT but also given them the tools that give them greater flexibility in their mobilEcho deployments.

There is more than this but I thought I’d just highlight some of the features that I think are most noteworthy.

And we are already working on our next release so we are very interested in hearing any feedback you may have. As I have mentioned before, our roadmap is guided by our customers and we are in constant discussions to prioritize the right feature/functions.

You can learn more about mobilEcho 3.0 at our webcast next week which is on Wednesday Nov 2 at 11 am EDT. You can register here.

As always, we look forward to hearing any feedback or comments.

Today we put out a press release on a customer success story with Bedford Industries and their implementation of mobilEcho. You can read more here. I spoke to Royce back in early September and one of the things that I quickly realized during our conversation was that Royce and Bedford’s experience with mobilEcho was exactly how we envisioned the product.

First of all, Bedford has been a long time GroupLogic customer using our ExtremeZ-IP solution to provide seamless integration of Mac clients in Windows server environments. So we had a happy longtime customer that was now facing the prospect of integrating iPads into their enterprise. mobilEcho and its Mobile File Managements (MFM) functionality was a perfect fit for their organization. They wanted to give access to files that sat on corporate servers to their salespeople. The same access that they had in the office they wanted to give to them when they were out of the office and using their iPads. But they wanted to do so in a secure manner and they wanted to have IT remain in control. mobilEcho was the perfect fit. I recall Royce telling me that the iPad was valuable on its own but mobilEcho made it even more valuable. And he cited examples where it’s already had an impact on business because now people in the field have access to information from their mobile device that they previously did not have.

We will be publishing more customer success stories over the next few months and I will write about them here as well.

Also, November 2 we will be hosting our monthly live demo and webinar. This one will be a bit different than the other ones as we will be talking about some new stuff that we are very excited about. You can register here or just visit our home page for the link .

Today we announced a new development and marketing partnership with Good Technology where GroupLogic’s secure Mobile File Management (MFM) solution mobilEcho™ will support integration with the Good Dynamics™ platform. Joint customers will be able to deploy mobilEcho within the Good Dynamics environment. This follows Good Technology’s announcement of their early ISV partners for their Good Dynamics platform.  Good Dynamics is a new security platform for mobile application development targeting developers of both enterprise and consumer applications. We are one of the early adopters of the plaform, and are already working closely with them to ensure that mobilEcho runs simply and securely within the Good Dynamics environment.

There are several reasons why this relationship, and others like it, is important for enterprises. First, this announcement, and others, show that what has appeared to me to be a fairly fragmented market with many, many vendors is further embracing the notion of the ecosystem and its importance. Enterprises do not want 10s (or even 100s) of disparate pieces of mobility software running in their enterprise and on their mobile clients. They want integration which simplifies management and maintains security. Second, it reinforces the idea that Mobile Device Management (MDM) and Mobile File Management (MFM) are complementary and the foundation of any enterprise mobility strategy. This is what we are hearing from customers every day especially those enterprises that are starting to take a long term view of what they want to do with mobility and the significant impact that will have on how their employees use mobility in their every day worklife. Said more simply, we are only at the beginning.

If you are interested in seeing more on what we are doing with Good Technology and Good Dynamics, we also did a video showing how mobilEcho works within the Good Dynamics platform. This was shown last at the CTIA show in San Diego at an event that Good was hosting. It can also be seen here on our website.

You can also read our press release on our web site at http://www.grouplogic.com/about/press/

Also, if you want to learn more about mobilEcho we are doing our monthly live demo and chat tomorrow (wednesday October 12) at 11 am. You can register here.

There is no doubt that security is one of the key topics raised by customers when discussing their enterprise mobility strategies. One of the first things I would say about mobile security is that good mobile security starts with good overall security. What I mean by that is that mobile security has to be viewed in the greater context of an overall security infrastructure within an enterprise. Why? There are several reasons, but scaling and streamlining management is one, setting a universal set of policies is another (although there needs to be flexibility here), and to address the notion that a security plan is only as good as its weakest link. So you can’t view mobile security in isolation, especially given the current and projected proliferation of these devices and their increasing usage.

From a mobility perspective, many of these discussions start with Mobile Device Management (MDM) solutions such as those from Mobile Iron, Good Technology, Sybase, AirWatch, Absolute, JAMF, and others. However, there is also a need to provide secure Mobile File Management (MFM). Just like enterprises need to provide simple and secure file access to their desktop and laptop users, they also need to do that on mobile devices. This means an MFM solution requires several things:

1. Providing encryption in-transit as well as on the device
2. Integrating with existing security infrastructure, such as Active Directory
3. Giving IT the management capabilities to turn functions on/off to meet corporate security policies. For example, the ability to turn on/off the “open in” function.
4. Remote wipe so that the application and its data can be permanently deleted if the device is lost, stolen or compromised.
5. Having control of the file servers/storage resources themselves.
6. Ability to audit both management and user activities.

And there is much more of course but those are some of the basics to think about. If you are interested in hearing more about mobilEcho, we are holding a live demo/webinar/chat on October 12 at 11am Eastern (4pm GMT). The registration is here: https://www2.gotomeeting.com/register/523964858 . This is a general overview of mobilEcho but highlights many of the enterprise security features as well.

We have been holding monthly webinars and live demos on mobilEcho for a few months now, and we have received a tremendous response (even for what would be considered down months in July and August). One of the things we learned pretty early on is that there is no substitute for seeing the product in action and that is why we these live demo sessions have been so popular (and why we do the 21-day free trial). Our mobilEcho Product Manager, Brian Ulmer, runs through a few quick slides then spends the majority of the time demo’ing the client and management capabilities of mobilEcho. And we answer questions via chat. Hope you can join us.

You can follow me on Twiitter @andersgl and you can follow GroupLogic @grouplogic.

In my last post, I talked about Mobile File Management (MFM) and why I thought it was important (Essentially, it makes up for the lack of an iPad file system, amongst other things). One question that comes up occasionally with our customers is, “how are you different than mobile device management (MDM)? Do I need both?” They are, in fact, very different; addressing very different needs. I would also say that they are very complementary solutions and for an enterprise, they are both core to any enterprise mobility strategy.

Just by way of short definitions. MDM helps organizations to manage, secure and monitor the mobile HW and OS. MFM provide secure and managed access to corporate files and content. I am sure some would quibble over these oversimplified definitions but I am just trying to put a general framework around it. The point is that they are not competitive and address very different customer needs. In discussions with customers we will naturally hear about their use of various MDM vendors such as Mobile Iron, Good Technology, Sybase, AirWatch, Absolute, JAMF, and others.

The point I am making is that as enterprise mobility continues to grow there are a number of core functions that need to be there. Some of them are obvious (ex. Email). Others are not as obvious yet. But it is very clear from the conversations we have with enterprise customers that there needs to be a whole ecosystem of functionality around mobility In other words, a group of core applications that are applicable to just about every enterprise user and organization. This is obviously still evolving although some of the pieces already exist but it is fragmented. My expectation is that enterprises will be looking to address necessary management and security functions in a number of different areas. MDM and MFM are but two critical areas, and from my perspective, they are completely complementary.

 The third in a series of posts on various use cases for mobilEcho we are seeing from our customers.  Next week we will post the fourth piece on collaboration – Anders

Secure Access to Corporate Documents Improves First-Call Resolution and SLA Compliance

Field workers – from asset maintenance to service professionals—have a demand for mobile applications that improve their productivity and provide them with the information required to resolve service issues on the first call, meet SLAs (service level agreements) and track billing, order entry and inventory information accurately. Whether they are responding to reactive maintenance issues or resolving pre-scheduled customer requests, access to customer and equipment information (including history) and time tracking software is critical to efficient and profitable operations.

Today, there are many software providers and platforms that provide robust and configurable productivity applications to field service organizations that help streamline the workflow and capture essential information like customer signatures, time spent and parts used with a host of technologies, from barcode scanning to geo-tagging.

However, field service personnel cannot rely solely on field service applications on iPad, iPhone or other mobile devices to meet every work requirement. Just like every other employee, field workers need access to documents that reside on corporate file servers such as timesheets, marketing materials, equipment manuals, human resources documents, incident reports, and compliance documents to fully meet their day-to-day responsibilities. But, the challenge has been how to provide this access to the mobile workforce in a simple, secure and managed way.

Some personnel will find workarounds to this problem by using consumer synch services. This introduces a host of problems including setting the corporation up for significant security and compliance risk.

The Solution: mobilEcho
As the industry’s first and only Mobile File Management (MFM) software for enterprise iPad users, mobilEcho enables enterprise IT to provide secure access to enterprise file servers. With mobilEcho, enterprises can empower their mobile workforce with all the files – document, spreadsheets, presentations, and other file types – that they require in their day-to-day job functions.

mobilEcho offers a better alternative to custom built mobile applications. Rather than reinventing the wheel, organizations can leverage existing content by making it accessible in minutes to all of their iPad users. It also allows personnel to store documents locally so that they still have access to their files even when they’re offline. Equipment manuals, marketing material, product specs and other critical documents can be accessed anytime, anywhere.

Obviously, the end-user benefits from these features, but so does the enterprise. mobilEcho provides the key management and security needs for the enterprise, while also providing a very simple method for participants to access files without any training necessary.

Benefits to Field Service Users:
• Access to critical documents to improve employee productivity.
• Improved collaboration with other LOBs, like sales, inventory management, dispatch and others.
• Access to detailed information on the go that goes beyond the packaged templates of mobile workforce applications.
• Ensures proper security and compliance for sensitive business data.